Last Updated: May 11 2025

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you need to return an item, please review the following policy carefully.

1. Returns Window

You may return unused, unopened ear candles in their original sealed packaging within 14 days of delivery for a refund or exchange due to change of mind .

For faulty, damaged, or incorrectly shipped items , please see our Legal Rights section below.

2. Eligibility

To qualify for a return:

• The item must be unused, undamaged , and in its original sealed packaging .
• Returns must be initiated within 14 days of delivery .
• A proof of purchase (order number or invoice) is required.

We cannot accept returns for:

• Opened or used ear candles (for hygiene reasons).
• Items damaged due to improper handling after delivery.

3. How to Return

Step 1: Contact Us First

Email us at [email protected] with your order number and reason for return .

Step 2: Wait for Approval

We’ll reply within 1 business day with full return instructions, including where to send the item.

Step 3: Ship the Item

Once approved, follow the instructions provided and ship the item using the details we give you.

Return Shipping Costs

• You are responsible for return shipping fees unless the return is due to our error (e.g., wrong or defective item was shipped).
• We recommend using a tracked service (e.g., Royal Mail Tracked) for proof of postage.

4. Refunds

To request a refund , please contact us via email at [email protected] with your order number and reason for return. We will respond within 1 business day .

• Processing Time: Refunds are issued within 5 business days of receiving the returned item.
• Refund Method: Funds will be returned to your original payment method . Processing times by banks/payment providers may vary.
• Partial Refunds: If items are returned damaged, opened, or incomplete, a partial refund may apply.

5. Exchanges

Need a different product?
Contact us first. Exchanges are free if the return is due to our error (e.g., incorrect item shipped).

6. Exceptions

Damaged/Defective Items

Please contact us within 48 hours of delivery .
We’ll send a replacement or issue a refund immediately — no return needed.

Wrong Item Received

We’ll cover return shipping and send the correct item as soon as possible.

7. Contact

For returns or refund questions:
📧 Email: [email protected]
📞 Phone: ### ## ##

8. Legal Rights

Nothing in this policy affects your statutory rights under UK consumer law.

If the product is faulty, damaged, or not as described , you are entitled to a full refund within 30 days of delivery — no questions asked. In some cases, this right may extend beyond 30 days depending on the nature of the issue.

This means you can request a refund even after our 14-day voluntary return window has expired , as long as the product is defective or was misdescribed.