Last Updated: 11 May 2025

At earcandlesupply.uk , we aim to make your shopping experience seamless, secure, and convenient. Our payment system offers multiple trusted options designed with your safety and ease of use in mind.

✅ Accepted Payment Methods

For your convenience, we accept the following payment methods:

• Credit & Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: Apple Pay, Google Pay, Link Pay (for fast and secure mobile transactions)

We’re continuously working to bring you more payment options in the future.

🏦 Currency & Processing

All payments are processed in GBP (British Pounds Sterling) . If you’re purchasing from outside the UK, please note that your bank or payment provider may apply currency conversion fees or foreign transaction charges .

🔒 Security Measures

We take your privacy and security seriously. Your financial and personal information is protected using industry-standard encryption technology , and our website is secured with an SSL certificate to ensure safe transactions.

Your data will never be shared with third parties unless required by law.

📨 Payment Confirmation

Once your payment has been successfully processed, you will receive a confirmation email containing details of your order and payment summary.

If you do not receive this email within 24 hours , please contact us immediately so we can assist you promptly.

⏳ Delayed Payments

In rare cases, there may be a delay in payment processing — especially when using certain payment gateways or during high traffic periods.

If your payment has not been confirmed within 48 hours , please reach out to our support team, and we’ll resolve the issue quickly.

🛡️ Fraud Prevention

To maintain a secure shopping environment, we use advanced fraud detection systems . If any unusual activity is detected, we may request additional verification before processing your order.

If this occurs, a member of our team will contact you directly. We appreciate your cooperation in helping us keep your transactions safe.

🔄 Payment Policy Changes

We reserve the right to update or modify our payment policies from time to time in order to improve service and security. Any changes will be reflected on this page, so we encourage you to review it periodically.

💬 Refunds and Cancellations

For information about refunds or cancellations, please refer to our Returns & Refunds Policy .

Please note:

• Refunds typically take up to 10 business days to process.
• Funds are returned to the original payment method used at checkout.

📞 Contact Us

If you have any questions or concerns regarding billing or payments:

📧 Email: [email protected]
📞 Phone: [+44 XXXX XXXXXX]
🕒 Support Hours: :30 AM to 5:00 PM (GMT+1) Monday through Sunday

⚠️ Please allow up to 24 hours for a response due to high volume.

📄 Legal Information

• Store Name: Ear Candles Supply UK
• Operated By: ASGITAL LIMITED
• Company Number: 15518149
• Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ