Effective Date: May 1, 2025

At Ear Candle Supply UK, we prioritize your privacy and are committed to safeguarding your personal information. This policy outlines how we collect, use, and protect your data when you interact with our website.

1. Who We Are

Ear Candle Supply UK is a UK-based online store specializing in bulk and wholesale ear candle products for wellness professionals and businesses.

2. Information We Collect

When you visit our website or place an order, we may collect:

• Personal Information: Name, email address, phone number, billing and shipping addresses.
• Order Details: Products ordered, quantities, and transaction history.
• Payment Information: Processed securely through trusted third-party providers (e.g., Stripe, PayPal). We do not store full payment card details.
• Technical Data: IP address, browser type, and pages visited, collected via cookies and analytics tools.

3. How We Use Your Information

We utilize your information to:

• Process and fulfill your orders.
• Communicate with you regarding your purchases or inquiries.
• Improve our website and customer service.
• (With your consent) Send promotional emails about new products or special offers.

We do not sell or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather analytical data. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information. Our website is SSL-encrypted, and we partner with reputable payment processors to ensure transaction safety.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out:

📧 Email: [email protected]

📍 Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ