CANCELLATION POLICY

Last Updated: May 10 2025

At earcandlesupply.uk , we understand that plans can change. While we process orders quickly to ensure fast delivery, we’ll do our best to help you cancel your order if needed.

Please review the details below carefully.

⏰ Cancellation Window

You may request to cancel your order within 2 hours of placing it .

Due to our fast processing times, we cannot guarantee cancellations after this window , as your order may have already been prepared for shipment.

📞 How to Cancel Your Order

To request a cancellation, please contact us immediately using the details below:

📧 Email: [email protected]
📞 Phone: [+44 XXXX XXXXXX]
🕒 Support Hours: 8:30 AM to 5:00 PM (GMT+1) Monday through Sunday

When contacting us, please include:

Your order number
The full name used at checkout
A brief reason for cancellation (optional but helpful)

📦 After the Cancellation Window

If your cancellation request is received after the 2-hour window , we may no longer be able to stop the shipment.

In that case, you may still:

Refuse the package upon delivery , or
Return the item once received, in accordance with our Returns & Refunds Policy.

Please note: You will be responsible for any shipping fees associated with returns unless the cancellation was due to our error.

📍 Address Corrections

If you made a mistake in the delivery address , please notify us within the 2-hour cancellation window .

We’ll do our best to update the address before the order is shipped. After that, you will be responsible for any costs related to redirecting or returning the package.

🔧 Custom or Personalized Orders

Certain items — such as custom-made or personalized products — cannot be cancelled once the order has been placed.

This will be clearly stated during the checkout process for non-cancellable items.

💬 Need Help?

If you have any questions about cancelling your order:

📧 Email: [email protected]
📞 Phone: [+44 XXXX XXXXXX]
🕒 Support Hours: 8:30 AM to 5:00 PM (GMT+1) Monday through Sunday

⚠️ Please allow up to 24 hours for a response via email due to high volume.